Cancellation & Refund Policy

Yapzy sells one thing: a ₹29 pack of 3 AI speaking reports. This page explains when that purchase can be cancelled or refunded, how to ask, and how long the money takes to come back.

Cancellation

There is nothing recurring to cancel. The report pack is a one-time purchase — no subscription, no auto-renewal, no stored card and no mandate. You will never be charged again unless you deliberately buy another pack.

A purchase can be cancelled before it completes simply by closing the Razorpay checkout without paying. No money is taken and nothing is credited.

When you get a refund

When you do not get a refund

• Reports you have already used. A report is a delivered digital service — once it has analysed your recording and produced an assessment, it cannot be returned. If one of the three has been used, the pack is no longer refundable in full; see below.
• More than 7 days after purchase, unless the problem is one of the faults listed in the table above, which we will fix whenever you report it.
• Dissatisfaction with your score. A report that correctly assesses your speaking is a service delivered as described, even if the result is disappointing.
• Accounts removed for breaking the Terms of Service — for example harassment of other users.

If one or two reports have been used and you believe you still have a fair case, write to us anyway. We would rather look at it than hide behind a rule.

How to request a refund

1. Email support.yapzy@gmail.com from any address.
2. Include the Razorpay Payment ID (it looks like pay_XXXXXXXXXXXX and is in the confirmation message from Razorpay), or the date, amount and UPI/card used.
3. Tell us briefly what went wrong.

You do not need an account, a form or a ticket number. One email is enough.

How long it takes

• We reply within 2 working days and tell you whether the refund is approved.
• Approved refunds are initiated within 3 working days of that reply.
• The money reaches you in 5–7 working days from the date we initiate it. The exact time is set by your bank or UPI provider, not by us.

Refunds are always returned to the original payment method — the same UPI ID, card or account the payment came from. We cannot redirect a refund elsewhere.

If a payment succeeded but nothing appeared

Reports are normally credited within a few seconds. Occasionally a bank confirmation is slow, and the credit arrives a few minutes later on its own — reopening the app is usually enough. If an hour has passed and your account still has not been credited, that is one of the refund cases above: email us and we will either credit the reports or refund the ₹29, whichever you prefer.

Questions

support.yapzy@gmail.com — see the Contact page for response times.