Yapzy is run by one person, not a support department. Email is the only channel, and it reaches the developer directly.
support.yapzy@gmail.com| Your message is about | We reply within |
|---|---|
| A payment, refund or missing reports | 2 working days |
| Reporting abuse or harassment by another user | 2 working days |
| Account deletion or a privacy request | 2 working days |
| Bugs, suggestions and everything else | We read all of it; replies may be slower |
Support is in English. Messages are answered in the order they arrive.
Include your Razorpay Payment ID — it looks like
pay_XXXXXXXXXXXX and appears in the confirmation Razorpay sends you. If you cannot
find it, the date, the amount and the UPI ID or card you used are enough for us to trace it.
The rules on what can be refunded are on the Cancellation & Refund Policy page.
The fastest route is inside the app: open the person's profile and use Report or Block. That reaches us with the context attached, which an email cannot carry. For anything serious or urgent, email us as well.
For concerns involving a minor, see our Child Safety Standards. Yapzy is intended for adults only.
You can do this yourself, without contacting us, from inside the app or from the account deletion page. You do not need our permission and we do not ask why.
For data-access or data-deletion requests under applicable Indian law, email the address above with "Privacy request" in the subject. The detail of what we hold and for how long is in the Privacy Policy.